Office 365 is widely used by large organizations across the world, so it is viable that most of the emails are stored in Office 365 mailboxes. The emails or messages are often arranged and grouped by date in the mailbox folder. However, when messages get older, they are automatically grouped in Older group by Office 365. So, it becomes difficult for users to find older messages; basically, that are older than three months.
Archive messages with a single click. You can archive messages in any of the email accounts that you've connected to Outlook 2016 for Mac. These include Exchange (version 2016 and later), Microsoft 365, Outlook.com, Hotmail, iCloud, Google, and Yahoo! Choose one or more messages in your folder to archive. Fix Outlook Indexing Status. When the Outlook indexing tool is not working or not functioning.
Also, emails older than one month get deleted automatically by Office 365 and moved to a deleted folder. So, it becomes difficult for users to find older emails. Here we will discuss the process to find old emails in Office 365 as well as the Outlook app.
Read Also : Recover Deleted Emails from Office 365 Mailboxes
Find Old Emails/Messages in Outlook App
Finding older messages in Outlook app is very simple. Following the below steps, you can create a search folder and group all messages that are older.
- Open Outlook 2016/2013/2010 and click Folder tab, and then select New Search Folder
- Now, scroll to Organizing Mail in the opened tab and select Old Mail. By default, Outlook group messages older than one week, you can choose any time period from which you want to group messages. Also, if there are more than one account in your outlook, then you can select that specific email account and click “Ok.”
- On clicking Ok, you’ll see that a new folder has been created and added to the Navigation Pane. The folder name will be based on the time you chose while creating a search folder
This is one of the simplest methods to find older messages in MS Outlook. Even if you delete this folder after viewing the messages, only the folder will be removed not the messages.
Finding Old Messages in Outlook Web App
Outlook web app is the most comfortable way to access Office 365 mailboxes. However, you need admin permission to log in to Outlook web app. Know how you can find deleted messages via Outlook web app.
- Contact the admin to ask for Outlook web app credentials and login to Outlook web app.
- After you log in to Outlook, you’ll see Folders option on the left. Click the arrow to expand the folder.
- The folder list will be visible to you, click More to check the old messages.
- On clicking More, you’ll find a folder that is named with your email address. Expand the folder to see all its subfolders
- In the subfolders, you can find all the older emails within the specific folder name, such as the Inbox items will be available in the INBOX folder.
This seems so easy to perform, and it is. But, Office 365 often delete the older messages, and then users need to recover deleted messages. This can be achieved performing the below steps:
- Open Outlook.com with your login credentials.
- Now, on the left-hand side, go to the Deleted Items folder.
- Click Recover Deleted Items, a window will appear on the screen displaying the emails that can be recovered.
- Select the items that you want to recover, and then click Recover.
Deleted items can be recovered quickly if they are available within Office 365 mailboxes. However, if the messages are moved to the active directory, then users need an external tool to backup Office 365 old emails.
Kernel Office 365 Backup Tool to Backup Older/Deleted Messages
Recovering old emails that are deleted automatically from the mailboxes is a bit difficult. But, Kernel Office 365 makes it easy for users by allowing them to backup old as well as deleted emails. Here is an example, how you can backup Office 365 mailboxes with deleted items with Kernel Office 365 Backup tool.
- Download and install Kernel Office 365 Backup tool on your system.
- Once you launch the tool, you’ll see two options. Select the Backup option to proceed further.
- Click the Add button to add your office 365 account. Choose List all the mailboxes to display all mailboxes that are available in the Office 365 account.
- Select the type of mailbox that you want to backup from primary mailbox, archive mailbox, or public folder, and then click Migrate.
- Select specific emails/items using the smart filters of Office 365 Backup tool for backup based on item type, folders, date, etc. and click I am ok, Start Migration.
- Select the desired file format to backup Office 365 hidden mailboxes and click OK
- Select the location on your system where you want to save the backup file and click Ok.
- The process will take some time to backup depending on the size of mailboxes. Once it is complete, you’ll receive a notification on your window screen.
Now, you can access the backup PST file with Outlook, and the deleted items will be available in Deleted Folder. Using this tool, you can also restore mailboxes from a PST file to Office 365 account. It is one of the simplest methods to find all the deleted items of an Office 365 account.
Conclusion
Accessing hidden or older messages in Office 365 is not that easy as it seems, especially if they are deleted permanently. So, it’s necessary to use an effective solution that can recover permanently deleted items as well. Export Office 365 to PST Tool is the best tool available in the market that can quickly find deleted emails in Office 365 mailboxes.
How to Fix - PST File Not Showing Emails in Outlook 2016, 2013 & 2010 Issue
Microsoft Outlook is one of the most popular email clients among computer users all around the world. It has many smart features which make it worthwhile and the most preferred choice among various email clients. But like any other email client application, it has some drawbacks which cause serious problems sometimes. When there's any problem with Microsoft Outlook, users generally encounter error messages reporting the issue. But sometimes there's no error message appears on the screen. One such situation is when PST file doesn't show any email messages in Outlook 2010, 2013, and 2016.
Being an Outlook user, you would've faced a situation when you try to view emails but the PST file is not showing any messages. Or sometimes you can't see all messages which you've received since long before. It's definitely a frustrating situation for any Outlook user. I'll help you in resolving this common Microsoft Outlook issue i.e. 'PST file not showing Emails in Outlook 2016'.
Most Responsible Factors
But before that, let me show you the reasons which are highly responsible for this unfamiliar Outlook problem:
Inappropriate Outlook settings: Inappropriate Outlook settings: If the Outlook settings are defined inappropriately, you're likely to face this issue. The PST file doesn't show the complete email messages if there's any problem with Outlook settings.
Improper archiving: If you attempt to archive email messages in PST files improperly, you may face this problem.
Oversized PST file: It's the most important reason behind this problem. An oversized PST file is always prone to corruption. And you're likely to face this problem due to corruption.
Some other reasons include receiving email messages from an unauthorized source, downloading the attachments received from an unknown person, virus attacks on PST file, Outlook application crashes down due to software malfunction or sudden system shutdown, etc.
How to resolve this PST file not showing emails in Outlook problem?
You should start with correcting the Outlook settings first. Follow these simple steps:
- Launch Microsoft Outlook program on your system. Now click the View tab on the taskbar.
- From the View menu, choose Change View option.
- Click the IMAP Message on the context menu bar.
- Now check all emails bring back or not.
If they do, the issue is resolved. But if they don't, you need to remove the filters. First, check the filter settings. And then, remove all the filters applied in a message dialog box. You need to follow these simple steps:
- Click View tab >Customized Current View.
- Go to Filter option, and click Clear All.
If the above trick doesn't help you, this means PST file has some corruption issues. You should run the Inbox Repair tool to scan corrupt PST file for errors. It's a built-in repair tool, commonly known as the scanpst.exe utility. Before you run the scanpst.exe utility on your system, you need to locate its executable file.
Here's the location of scanpst.exe utility according to Microsoft Outlook versions:
Microsoft Outlook 97/98 C:Program FilesCommon FilesWindows Messagingscanpst.exe
Microsoft Outlook 2000C:Program FilesCommon FilesSystemMAPI<locale ID>NTscanpst.exe
Outlook 2002/XPC:Program FilesCommon FilesSystemMAPIscanpst.exe
Outlook 2003- 32-bit Windows: C:Program FilesCommon FilesSystemMSMAPI
- 64-bit Windows: C:Program Files (x86)Common FilesSystemMSMAPI
- 32-bit Windows: C:Program FilesMicrosoft OfficeOffice12
- 64-bit Windows: C:Program Files (x86)Microsoft OfficeOffice12
Unable To View Inbox Mails For More Than 2 Weeks In Outlook ...
- 32-bit Windows: C:Program FilesMicrosoft OfficeOffice14
- 64-bit Windows: C:Program Files (x86)Microsoft OfficeOffice14
- 64-bit Outlook: C:Program FilesMicrosoft OfficeOffice14
- 32-bit Windows: C:Program FilesMicrosoft OfficeOffice15
- 64-bit Windows: C:Program Files (x86)Microsoft OfficeOffice15
- 64-bit Outlook: C:Program FilesMicrosoft OfficeOffice15
- Click-to-run: C:Program FilesMicrosoft Officerootoffice15
- 32-bit Windows: C:Program FilesMicrosoft OfficeOffice16
- 64-bit Windows: C:Program Files (x86)Microsoft OfficeOffice16
- 64-bit Outlook: C:Program FilesMicrosoft OfficeOffice16
- Click-to-run: C:Program FilesMicrosoft Officerootoffice16
How to repair PST file?
Once you successfully locate the executable file of the scanpst.exe utility, double-click it and follow these simple steps:
Step 1: On Microsoft Outlook Inbox Repair Tool window, click the Browse… button and select the corrupt PST file.
Outlook For Mac Not Showing All Emails
Step 2: Select the PST you want to repair. The selected PST file will be listed in the edit box. Now click Start to start the scanning process.
Reference
Step 3: The scanning process is being conducted on your system.
Step 4: Within a couple of minutes, the scanning process will be completed. You can check the report. Then, click the Repair button to repair PST file.
Outlook 2016 For Mac Not Showing Older Emails Automatically
Step 5: Within a couple of minutes, the repairing process will be completed. Click OK.